The
management of MTN Nigeria has apologised to its customers over the
noticeable congestion in its service outlets across the country because
of the ongoing SIM validation.
In a statement signed by the MTN’s
Corporate Services Executive, Akinwale Goodluck, the company said it was
doing everything possible to improve the conditions at the service
centres.
“We wish to apologise to all our
customers who are experiencing difficulty with the ongoing SIM
registration/revalidation exercise. Affected customers can revalidate
their registration details at all MTN sales outlets including the
nearest agent and dealer shops,” he said.
“We
appeal for calm as customers visit our various outlets. We are
committed to ensuring that all affected subscribers complete the process
as directed by the Nigeria Communications Commission.
“It is for this reason that we have
increased the number of staff handling SIM registration/validation
across all our channels. We have also mandated all our registration
outlets to remain open till 8pm every day until further notice,”
Goodluck added.
According to him, the decision to
deactivate all lines with invalid or incomplete subscriber registration
details is in compliance with the NCC’s directive.
“It is to enable us to provide maximum
support to government in achieving the national interest objectives of
the exercise,” he said.
While reiterating that SIM registration
was free, Goodluck urged all MTN customers, in their interactions with
MTN channel partners and agents, to be assured that in full compliance
with NCC regulations, every element of the registration would be
completed at once; and to report any fraudulent activity to the MTN
manager in charge at the centres.
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